At KM Marketing and PR, we strive to provide the highest quality digital products and services to our clients. Due to the nature of digital products and services, including marketing strategies, consultancy, and project management, all sales are considered final, and we generally do not offer refunds once a purchase is completed.

However, we understand that exceptional circumstances can occur. In such cases, we will review refund requests on a case-by-case basis, considering the specific nature of the request, the type of product or service purchased, and the timeline of the request. Refunds may be granted at our sole discretion and may be subject to a processing fee.

Eligibility for Refunds

Refunds will generally not be provided for the following:

  • Digital Products: Due to the instant nature of access and delivery, digital products such as eBooks, online courses, and digital marketing materials are non-refundable.

  • Completed Services: Services that have been fully delivered, such as consultancy sessions, marketing campaigns, website development, and other project-based work, are non-refundable.

Exceptions

In the event of a technical issue or if a service has not been delivered as described, we will work diligently to resolve the issue to your satisfaction. If a resolution cannot be reached, and you believe you are entitled to a refund, please contact us within 7 days of purchase to discuss your case.

How to Request a Refund

If you believe you are eligible for a refund, please contact our support team at info@kmmpr.com with the following information:

  • Your full name and contact details
  • Details of the product or service purchased
  • The reason for your refund request
  • Any relevant documentation or evidence supporting your claim

Our team will review your request and respond within 10 business days. Please note that submitting a request does not guarantee a refund.

Refund Process

If a refund is approved, it will be processed through the original payment method within 14 business days. Depending on your financial institution, it may take additional time for the refund to reflect in your account.

Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on our website, and the revised policy will be effective immediately upon posting.

Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at fin@kmmpr.com.

This Refund Policy was last updated on August 13, 2024, in accordance with UAE laws and KM Marketing and PR's business practices.